Roborock has been named the winner of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robotic vacuum cleaners on the market.
Canstar surveyed 354 Australians, asking them to rate the robot vacuums they had owned or used in the past three years across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was not only ranked first but was also the only brand to score five stars in every category.
Company points to customer feedback
Roborock marketing lead Danni Li said the company was honoured by the Canstar award. She said success at Roborock has always been measured by how much the company can reduce the complexity of daily chores, giving customers more time to spend on what they love to do.
Li said consumer centricity is a core value at the company, and that its research and development team places heavy emphasis on using real customer feedback to shape what comes next, looking at what users love, what they do not, what is slowing them down at home and what they wish the products offered. She described the award as particularly special because it was decided by people who actually use robotic vacuums.
New models launched in Australia
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of the company's original roller mop system, which Roborock says targets sticky messes and spills with 16 pressurised clean water outlets distributing water across the roller, faster roller rotation at 240RPM and 2.5 times downward mopping pressure. The system also adds pressurised 100ºC self-cleaning fresh water roller washing, which the company claims delivers a deep and hygienic clean with a 99% bacterial removal rate.
Flagship Saros 20 Flow
Roborock describes the flagship Saros 20 Flow as the pinnacle of robotic mobility, pairing an ultra-slim 8.98cm body with 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. AI RGB recognition is used to identify different floor surfaces and types of mess so the cleaning can be adjusted accordingly. The DuoDivide Main Brush and Dual Lifting Side Brushes are claimed to reach a 0% hair tangling rate, while the new RockDock adds 100ºC pressurised mop washing and automated detergent dispensing.
Qrevo Edge 2 Flow
At 8.98cm, the Qrevo Edge 2 Flow is one of the slimmest roller mop robot vacuums on the market, according to the company, and pairs 35,000Pa HyperForce suction with the upgraded SpiraFlow 2.0 system for everyday messes, spills and grime. For households with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts waterflow automatically, and in carpeted rooms the unit lifts its roller mop by up to 15mm, with an Automatic Roller Shield intended to keep carpets dry.