Philippine Airlines (PAL) has selected IBS Software’s cloud-based iCargo platform to replace its current cargo system. The implementation will extend iCargo’s capabilities across PAL’s domestic and international cargo operations and support the airline’s modernisation programme.
The platform is intended to handle cargo movements in both domestic and international operations. For international shipments, its scope includes requirements such as customs reporting, duties and taxes settlement and regulatory compliance. iCargo already supports carriers with the same combination of demands, providing the flexibility, scale and capabilities to manage both types of operation.
Operational priorities
The transition is intended to address key operational requirements across PAL’s cargo business, including system performance and data analytics. The platform is intended to support faster shipment processing, greater reliability and end-to-end shipment visibility while reducing manual intervention and enabling more efficient processes.
The implementation is intended to support PAL’s full range of business functions with modern capabilities. The stated priorities combine system performance and analytics with faster processing, reliability and customer experience across domestic and international cargo operations.
Airline view
Jason Siy, vice president for cargo business at Philippine Airlines, said the initiative represents an important step in the modernisation of the airline’s cargo business. He said that as PAL grows across its domestic and international network, it needs a system that increases visibility, improves operational efficiency and enables it to deliver a better experience for customers.
Siy added that PAL sees iCargo as a key enabler of its long-term cargo transformation strategy and of its ambition to build an even stronger cargo business for the future.